07-09-2019
14:07
- last edited on
09-08-2020
14:54
by
MatthewFitbit
07-09-2019
14:07
- last edited on
09-08-2020
14:54
by
MatthewFitbit
Hi folks, hoping someone can help me. I work where im driving or being driven around, and my steps increase quite alot at times because of this. I've tried adding driving as an exercise or an activity but im unable to do this. Can anyone help on how to either delete steps, or add driving? It's been suggested to me that i could put it on a charger at work, but this isn't really practical. Thanks for any help
Moderator edit: Subject for clarity
07-10-2019 12:15
07-10-2019 12:15
Hello @ADFT thanks for bringing this to my attention, I'd like to give you a hand with your concern and a warm welcome to our Community Forums too!
Let me share with you that Fitbit devices have a finely tuned algorithm for step counting. The algorithm is designed to look for motion patterns that are most indicative of people walking. The algorithm determines whether a motion's size is large enough by setting a threshold. If the motion and its subsequent acceleration measurement meet the threshold, the motion will be counted as a step. If the threshold is not met, the motion won’t be counted as a step.
Also, other factors can create enough acceleration to meet our threshold and cause some over counting of steps, such as riding on a bumpy road just as you stated. Our engineers have worked diligently on your device's algorithms to make sure that it does not pick up false steps or activity recordings while in a car. Unless you are driving in a car with a stiff transmission or on back country roads, your Charge 2 should not give you credit for any work that you don't do. If you do pick up some steps while driving, see How do I edit or delete Fitbit data and activities? for instructions on removing steps.
Let me know how it goes, I'll be here if you need anything else.