Replacement Charge 2 won't pair

[TaraDactyl83]

I recieved my replacement Charge 2 and my LGv30 will not pair with it. My old charge 2 pairs just fine. My boyfriends phone sees the replacement charge 2 in Bluetooth ( unless its seeing my old charge 2? Not sure it can if it's paired to my phone.) updating my phone, rebooting ( many times in between troubleshooting) I have turned off/ Bluetooth , unpaired/deleted old charge, tried to replace old charge with new charge, uninstalled fitbit app, reinstalled app, tried hard restarting new charge but it just shows the setup screen fitbit.com/setup the only thing I haven't tried is logging out of fitbit then back in ( that I know of). I contacted support and they gave me a return label and recommended sending back for a second replacement. I don't really want to wait another 2 weeks . 😭 I don't see why the new one won't pair with my phone while the old one pairs just fine.  

Moderator edit: format

[LadyWest]

Earlier today I received an email from Customer Support saying they would be sending a "brand new replacement out to you (Full kit) with expedited shipping."  YAY!!! 

[Stoop]

My email suggested the same but I got another refurbished pebble.

[LadyWest]

They asked what size and color I wanted, so I am hoping it is a new one.

[Stoop]

On both occasions I was asked the same. Second time I was sure it would be a new one as it said:

Replacement, New, Charge 2, Silver, Pebble (One Size).

[LadyWest]

The key word in yours was "Pebble".  That is just the replacement.

Mine says:  Fitbit Charge 2 (Blue) - Small 

Hope you get things worked out soon.

[TaraDactyl83]

I have notified them and no update has fixed it and they said my lgv30 was
not compatible but if thats the case why would my original one work. They
told me to wait for more updates and this has been going on for over 3
months. I'm just tired of e-mails and being told to wait for updates that
don't work and troublshooing that doesn't work. They can email me when they
choose to resolve my case issue.

[Ellie163]

This is appalling. I think the retailer who sold you the Fitbit are obliged to refund if a repair is not possible within a reasonable length of time. Or write to the MD. Apparently you can google the name. It seems they only give people working replacements when they complain higher up. Outrageous way to treat customers.

Sent from my iPhone

[TaraDactyl83]

Good luck to you, hope it all "synchs" out. 😁

[peachypeach]

I got a retail replacement and it paired up right away. Time will tell if it develops the other known issues: Faulty strap, cracked screen.

My next smartwatch will definitely be an Apple. I'm just done. Fitbit's product quality and customer service are beyond disappointing. Even the way they moderate these forums is terrible. The only reason I was able to remedy this issue is due to information another customer posted on here. Information that the moderators took down.

Best of luck to everyone dealing with this! You have my sympathy. 

[TaraDactyl83]

Be sure to inspect the band where the pebble connects . on my C2 I bought I
didn't inspect it but noticed the band wiggled a bit but on a YouTube
review that was mentioned so over my excitement to have finally got a
fitbit for the first time ever I overlooked it. Turns out there is a little
bridge of plastic in the center where the release tab is and a tiny screw
goes into it. One side of mine had a broken bridge and fell off my wrist
cracking my pebble.

[Stoop]

Yeah the rules on here are pretty ambiguous . I’ve had lots of posts removed for things that most forums would allow.

[AlvaroFitbit]

Happy to hear that many of you have received working Charge 2 replacements and are now back on track. If you still have questions or need assistance with the replacement please reach out to our Support team directly so they can continue assisting you.

I'll be around!

[lb601]

Hi, i'm having the same problem! I spoke with the customer service team at the beginning of January to resolve it but they said they would get back to me and never have!! Very frustrating as my old fitbit screen cracked as my strap broke and it fell off!!

[AlvaroFitbit]

@lb601 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear about your damaged Charge 2. Thank you for contacting our Support team. Please reply to them via the email you initially received to inquiry about the status of your ticket. Hopefully they will be able to assist you.

Let me know how it goes!

[clmcgowen]

I finally received my 2nd replacement pebble last week.  It may have taken a little bit to pair, but it finally did and is currently working well.

[HeydyF]

Hey @clmcgowen , I appreciate the update! Sounds great that you have received your replacement Charge 2 and that is working fine. If you have further questions or comments, let me know! 

I'll be around! 

[SunsetRunner]

My 3rd replacement Fitbit tracker still won't pair with the app.  As mentioned in a previous post, I was told by the Fitbit CSR to hold onto this tracker and wait for a fix.  I've waited 8 months.

I've made do with my original tracker, on which the screen went bad after 11 months (which is why I originally requested a replacement), which has prevented me from reading the top 60% of the screen.

But now that it's also fully non-functional, I'm happily switching to another brand.  Fitbit's C2 went bad just at the end of the warranty, and then they sent me 3 faulty trackers, one after the other, over a period of a few weeks.

Bye, Fitbit.

[allbitfit]

Same issue..replacement Charge II. The replacement is headed for another synch.. one with a garbage disposal.

It is very frustrating to know that these threads are read. They are read by those who make money on our purchases - the purchases that are inferior products. 

I have uninstalled, reinstalled, rebooted, restarted, factory booted, jiggled, twisted and wrung. No synch, no blue, red or green tooth. 

Now I'm looking at a sundry of other options to communicate with a panel of robots ready to work me through another lap of frustration. It isnt worth it. Going back to my timex - takes a lickin and keeps on tickin.

OI !