Replacement Charge 2 won't pair

[TaraDactyl83]

I recieved my replacement Charge 2 and my LGv30 will not pair with it. My old charge 2 pairs just fine. My boyfriends phone sees the replacement charge 2 in Bluetooth ( unless its seeing my old charge 2? Not sure it can if it's paired to my phone.) updating my phone, rebooting ( many times in between troubleshooting) I have turned off/ Bluetooth , unpaired/deleted old charge, tried to replace old charge with new charge, uninstalled fitbit app, reinstalled app, tried hard restarting new charge but it just shows the setup screen fitbit.com/setup the only thing I haven't tried is logging out of fitbit then back in ( that I know of). I contacted support and they gave me a return label and recommended sending back for a second replacement. I don't really want to wait another 2 weeks . 😭 I don't see why the new one won't pair with my phone while the old one pairs just fine.  

Moderator edit: format

[christopr1]

I agree.

They have told me the same thing. I’m having the same issue. I’ve been waiting so long for this “known issue” to be resolved. I can’t understand what or why it’s taking so long. Fitbit are at the height of fitness technology, I can’t understand why it can take so long and we’re without any time of understating to how long we would wait, we could be waiting all year for this issue to be resolved, there is no indication. We all have a warranty and this is the reason we have received a replacement, however the warranty should allow us to have a like for like exchange with a working Fitbit. However Fitbit are getting around this by stating the replacement Fitbit is in working order it’s the app that had the “known issue” with the replacements.... Hmmm well if this is not the case then Fitbit will be deemed as breaking their warranty for many Fitbit uses as 30-60 day warranty replacement process for consumer rights would have been broken.

Sent from my iPad

[Omache]

The first Charge 2 that I ordered for my wife was dead on arrival. Sent it back and got a replacement last week and, like yours, it fails to pair. Spent 30+ minutes on the phone with support and, in the end, got the same story as others have.  Very lax quality control.

[ricnvic]

3 times for me same thing....still under warranty....I ask for 1/2 off on a charge 3 won't do it...any other one they would....told them I wait until they get it fixed... Fitting this for a month.....

[Htownbill]

Ricnvic, you're right. I just received a replacement with the newer firmware and I can't get it to pair with Android, windows 10, or my iPhone.

[ricnvic]

What is the firmware version ?

[Stoop]

Just got my replacement today and it won’t pair with my iPhone 6s. Nothing I try let’s it be seen by Bluetooth. I’ve had to re-pair my cracked one in order to have one on my wrist.

[Stoop]

If it’s the firmware then how can it be updated without a connection via an app? 

My old one is 22.55.2

I can’t see the replacements firmware but I guess it’s older.

[ricnvic]

Call support and if they can help you...then post if they can....I need to update two of them that won't setup....

[Htownbill]

Neither firmware will pair. Support is of no use citing software issues with no release date. 

[Htownbill]

The apps for all major platforms  Apple, Android, and Windows fail for me. 

[Momma4Bear]

My husband is sitting here with 2 non-syncing replacements. Same response from support, that they are "aware of the issue and are working on it"... Does anyone think they might be doing this on purpose to get people to buy the Charge 3??

[Monetriv]

They've sent me a replacement that is on firmware 22.53.04 as well and it doesn't work. This was suplosed to be for my mum. I gave her my Charge 2 to use while this gets resolved. If it gets resolved. I need to check the firmware version for the older one..

[Momma4Bear]

---

@Monetriv wrote:

So it looks like there is no point me trying to contact support right? Just a waiting game?

---

Pretty much. Not sure how long the wait is, they won't give a timeline. Has anyone noticed they're not selling the Charge 2 on the website anymore? 

[Monetriv]

That's seriously poor. Luckily I have an apple watch to track my movement and excercise, but I like the sleep tracking and social element of Fitbit. Although if they don't resolve this soon, I might have to say goodbye to Fitbit!

[Htownbill]

Charge 3 are having problems too. It isn't a get rich scheme 

[robert12345]

I'm on my second defective setup replacement as well. At first, I thought they sent me the same unit back. Told me about the general problem today and to check the app for updates to see if the problem is fixed. Support won't even be sending out a status for my case number.  No sue when they realized they had this problem but my second charge 2 was sent out Jan 8.

[YRainey]

Same problem here.   Just received a replacement for my cracked Charge 2 and can't get it to pair with the app.  If they are trying to force people into buying a Charge 3 I'm done with Fitbit.    My husband was able to buy a Charge 3 through his work at a great discount.  The display was horrible.  You can't change the order of how things display and the clock faces completely stink.  I had him return it the next day.  Honestly, I wouldn't take a Charge 3 if they gave me one for free.

[Stoop]

I’ve got the same standard reply. HUAWEI looks a good option right now.

[robert12345]

you need to contact support.  Not sure if they care but they need to know how many people are affected by this problem. At least my support person added my case to the "known problem".  

[Monetriv]

Already done. The case has been open for 2 weeks. Actually not true, they want to open a new case and have told me they aren't sure if its firmware or not.

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