Replacement Charge 3 login

[SunsetRunner]

So ill be getting a replacement charge 3, do i login to my existing account, add new device before removing old faulty one.

Not had it on my wrist for a few weeks, app has connected but no data to upload.

Start new?

Or carry on with existing account

Moderator edit: format

[JohnnyRow]

Log into your existing account, Add New Device.  It should note you already have one and ask if this is a replacement - Yes; and that should take care of removing the old one.

Alternatively you could first go into account Profile Pic > Charge 3; click trash can near top right to remove old tracker; then go into phone's bluetooth settings to make sure it is not still paired - if it is, unpair it.  I think the "trash can" step does that but I feel safer checking gain.

Then, logged into same account, Add New Device, and there will not be another one there to require the 'replace' question; it will be just like adding first time, but your old data will still be there in same account.