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Replacement Fitbit stopped working as well.

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‎10-01-2020 22:44 - last edited on ‎10-04-2020 16:38 by

‎10-01-2020 22:44 - last edited on ‎10-04-2020 16:38 by

Early this year I had my charge 3 Fitbit replaced due to it not working any longer. Unfortunately the replacement Fitbit stopped working about 3 months later. This is very unfortunate. I really like product and the app...

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‎10-03-2020 07:00

‎10-03-2020 07:00

Hi @Mlomeli25, it's great to see you in our Fitbit Community! I'm sorry to hear that your Charge 3 is not working properly. I totally understand how you feel about this.

 

In order to better assist you, please provide more details about the issue that your Charge 3 has experienced. Did it stop charging or turning on? Did it stop syncing your data?

 

Looking forward to your response.

JuanJo | Community Moderator

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‎10-03-2020 09:04

In response to JuanJoFitbit

‎10-03-2020 09:04

The issues were very similar to the first time. Unusual vibration and screen unresponsiveness that would persist for some time. Syncing issues as well. The issue that was new compared to first time was the brightness and visibility of the screen. I was unable to increase the brightness of screen and it would remain very low brightness.

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