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Replacement charge 3

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‎05-18-2020 04:10 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-18-2020 04:10 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

I am unable to connect my new charge 3. Replaced under warranty 

i have followed all instructions including

downloading new app

turning Bluetooth off and on again

fully charging this device - iPad mini

although the app opens as usual it fails to connect even though I get Your Tracker has been found

it appears to try to connect but does not

display on Fitbit tracker shows wwwfitbit.com/setup and this does not change

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‎05-18-2020 06:35

‎05-18-2020 06:35

Suggest you go to the iPad's bluetooth options and check to see if a Charge 3 is linked. If so, unlink and then try again.

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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