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Replacement device help

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‎06-05-2019 08:54 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-05-2019 08:54 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

I've today received a replacement Charge 2 (cracked screen) but am not sure how to over-ride my broken device.  On my account I've chosen to 'replace device' but after following all screen prompts my old device is still active and the new one still has the web address scrolling ... can anyone help me please?

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‎06-06-2019 10:40

‎06-06-2019 10:40

@Snowginny Welcome! Thanks for being part of our Community! 

 

Let me help you with setting up your replacement device. You can follow these instructions to setup your new device. Make sure that the old device is off or away from the phone/computer you are using to setup the new one. You can also remove the old device by tapping the tracker's icon and then the trashcan icon.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-06-2019 11:24

In response to AlvaroFitbit

‎06-06-2019 11:24

Hi, I've deleted my device and tried lots of times but the new device will not pair, Bluetooth can't find it.  The device is on ...

Sent from Yahoo Mail on Android
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