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Restart Charge 2

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‎07-26-2020 23:36 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-26-2020 23:36 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Hi, my charge 2 seems to have locked.  I have followed all instructions to reboot but the only screen that comes up after restart is ww.fitbit.com/setup - any thoughts (apart from buy a new one!!)?  Unit is fully charged.

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‎07-27-2020 00:04

‎07-27-2020 00:04

That message suggest that the Charge 2 has somehow become disconnected from your account. You could try going through the setup process again to reconnect it:

 

On the main screen of the app, select your profile image at the top left to get to your profile settings. There, select "set up a device"

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‎07-27-2020 00:58

In response to SteveH

‎07-27-2020 00:58

Thanks very much - yes had to delete and re-add!!

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