Return

[Parsol]

I need to return a watcband as I do not need

lilli parsons

[Odyssey13]

Hi @Parsol  if you got it directly from Fitbit, you have 45 days in which to start a return. Other retailers have their own window for a return, with receipt required. 

[Parsol]

No answer to my question

[Odyssey13]

@Parsol  sorry, but I didn't see a question. It depends on where you purchased your Charge 4. So, where did you get it and when?

[Parsol]

I purchased it the end of June I have been charged on credit card on june9
2x and june 25
I did not receive any confirmation is why it was ordered a second time I
purchased from the Fitbit band store

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US  try phone or chat

We're the community forums - members who use the products but aren't employees of Fitbit. So, you need to contact them with as much information as possible.