Ridiculous step counts

[JLG1941]

Was there a recent firmware update that messed up step counts or sensitivity on the tracker?  I just registered 30,000 steps for sleeping and making breakfast, 200 for getting dressed, and about 50 for tying my shoes...I have not changed settings since I got the charge 4 and have not done anything differently than I have for the last 10 months.  I logged the 30000 as driving, but then saw that the steps are still increasing at a ridiculous rate.

[cmf63]

this has happened to me too - getting 5-6K steps in 15 mins while I'm asleep! Wouldn't care much if I could just delete them. Haven't found anything in the chats about solving the problem yet

[JLG1941]

The only solution I found was to list the time as "driving"...I have had it
on a bumpy school bus ride that it registers steps, so that kind of makes
sense, but I don't know when the extra steps came in to list them as that.
I'm hoping it was a one time thing or a software glitch that will be
fixed. Otherwise my counts are going to be useless.

[FitbitUser307]

I would push customer service, it took me six calls to resolve but they finally agreed to replace my Charge 4 with the same issue.

[Rannnonj]

You can reset the wholeday via app & just add the difference in activity by just picking a time you were potentially walking. You'll just need to guess the time taken or the distance to get it semi-accurate. 

[Rannnonj]

It's happened twice on my charger 4 in the past couple of months. 

[Rannnonj]

Is it worth changing if its only happened twice in the past few months & you can sort of fix it?