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Ridiculous step counts

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‎03-05-2022 07:43 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎03-05-2022 07:43 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

Was there a recent firmware update that messed up step counts or sensitivity on the tracker?  I just registered 30,000 steps for sleeping and making breakfast, 200 for getting dressed, and about 50 for tying my shoes...I have not changed settings since I got the charge 4 and have not done anything differently than I have for the last 10 months.  I logged the 30000 as driving, but then saw that the steps are still increasing at a ridiculous rate.

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6 REPLIES 6

‎03-05-2022 07:56

‎03-05-2022 07:56

this has happened to me too - getting 5-6K steps in 15 mins while I'm asleep! Wouldn't care much if I could just delete them. Haven't found anything in the chats about solving the problem yet

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‎03-05-2022 09:57

In response to cmf63

‎03-05-2022 09:57

The only solution I found was to list the time as "driving"...I have had it
on a bumpy school bus ride that it registers steps, so that kind of makes
sense, but I don't know when the extra steps came in to list them as that.
I'm hoping it was a one time thing or a software glitch that will be
fixed. Otherwise my counts are going to be useless.
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‎03-07-2022 10:15

In response to JLG1941

‎03-07-2022 10:15

I would push customer service, it took me six calls to resolve but they finally agreed to replace my Charge 4 with the same issue.

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‎03-13-2022 03:10

In response to cmf63

‎03-13-2022 03:10

You can reset the wholeday via app & just add the difference in activity by just picking a time you were potentially walking. You'll just need to guess the time taken or the distance to get it semi-accurate. 

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‎03-13-2022 03:11

In response to JLG1941

‎03-13-2022 03:11

It's happened twice on my charger 4 in the past couple of months. 

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‎03-13-2022 03:13

In response to FitbitUser307

‎03-13-2022 03:13

Is it worth changing if its only happened twice in the past few months & you can sort of fix it? 

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