My Charge 4 died on me on June 23 2022. The battery wouldn't hold charge for more than a few hours. I have been in touch with fitbit support regarding the issue but none of the troubleshooting steps have helped. I just received what looked like canned responses and a 35% discount coupon on my next fitbit purchase. My unit was ~ 18 months old.
Luckily, I had purchased extended warranty on my Fitbit (through a third party) when I bought it last year. I put in a claim with the details about the issue. I received a replacement tracker in a few days. The tracker started off well and the setup went flawlessly. It charged up as you would expect. But then the fitbit app kicked off a firmware upgrade on it. And viola! the brand new Charge 4 tracker started battery drain like my 18 month old tracker was. This makes me conclude two things :-
1. The battery drain has got nothing to do with the hardware. The new tracker worked fine until the Fitbit app decided to force a firmware update.
2. After the forced firmware upgrade, the 18 month old tracker and the brand new tracker are totally bricked. They don't hold charge more than a few hours.
What is wrong with you, Fitbit? This is a classic case of software going wrong in production and affecting all users. This has been happening for almost a month at this point. At this point, there should be a highest severity ticket logged with your Engineering team and a clear communication to the customers that the issue is being worked on.
The standard practice is to help to customer roll back to the last known stable version while the team releases a patch. But Fitbit provides no way of doing that. Even though the forum is full of people complaining about this issue, Fitbit doesn't acknowledge that there is a bug with the software.
Has anyone found a way to rollback firmware to an earlier version on their tracker?
