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Same walk less steps

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‎02-26-2019 18:17 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-26-2019 18:17 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

It’s 21 degrees tonight.  The same walk that usually is 12000 steps was only 10500.  I have noticed this before when wearing the charge 2 in the cold.  The battery is 80% and was working fine indoors earlier today.

 

Moderator edit: Subject for clarity and labels.

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‎03-02-2019 07:35 - edited ‎02-25-2022 09:21

‎03-02-2019 07:35 - edited ‎02-25-2022 09:21

Many thanks for making us aware of the situation @Bill_erty. I moved your post to Charge 2 boards to better help you. Cat Wink

 

Take into account that Fitbit devices have an algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. For more details, I recommend you this helpful article How does my Fitbit device count steps? and this post.

 

It's possible to get different readings if the trackers are worn in different locations (dominant vs non-dominant wrist). We recommend reviewing the accuracy information provided on our help site at How accurate are Fitbit devices?

 

In addition, I'd like to suggest you to restart your Charge 2.

 

If you have any further questions or comments, please let me know. Have a nice weekend!Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥

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‎03-02-2019 07:35 - edited ‎02-25-2022 09:21

‎03-02-2019 07:35 - edited ‎02-25-2022 09:21

Many thanks for making us aware of the situation @Bill_erty. I moved your post to Charge 2 boards to better help you. Cat Wink

 

Take into account that Fitbit devices have an algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. For more details, I recommend you this helpful article How does my Fitbit device count steps? and this post.

 

It's possible to get different readings if the trackers are worn in different locations (dominant vs non-dominant wrist). We recommend reviewing the accuracy information provided on our help site at How accurate are Fitbit devices?

 

In addition, I'd like to suggest you to restart your Charge 2.

 

If you have any further questions or comments, please let me know. Have a nice weekend!Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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