Screen Malfunction

[Rockz764]

My Fitbit screen is completely black but still works. Sensor is good, counts my steps, vibrates to notifications, but the screen is black. 

While charging, there is a horrible messed up resolution on my Fitbit. There's these random lines, and the numbers are moving and get distorted. Was working fine one day then completely malfunctioned the next day. 

I tried restarting, resetting, and changing the clocks faces. Any tricks or tips out there? Bought it last November and it broke last month.

[DavideFitbit]

Hi @Rockz764, welcome to the Community forums. I'm sorry to see that you've been having trouble with the display of the Charge 3 not working properly. 

Thank you for confirming that you already tried the restart procedure described here and the reset (factory reset). Before considering other options, please make sure that you've also followed the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

I hope this helps, please keep me posted on the outcome. 

[Sandi12vb]

Thanks for these tips! My Charge 3 text messages wouldn’t “clear” and the watch was stuck on the screen that displayed this. It would show my the clock face or any other screens. It was frozen on that screen. I tried everything to try and get it to clear, but to no avail. I looked st other poeoles’ Problem shooting posts and walked through the steps on this one. It worked!! I was so relieved! I love my Fitbit and use it every day on my long runs! Thank you!! 

[DavideFitbit]

Hello, it's great to see you around in the forums for the first time, welcome @Sandi12vb.  

Thank you for sharing that these steps were helpful, it's great to know your device is working properly now, you can continue using it for your long runs!

Let me know if you have further questions.  

[DirtGirl69]

My Charge 3 also has a black screen. I have tried again and again to do the resets etc but the screen fails to respond.

The device seems to be working OK, it syncs with my phone app, tracks steps, sleep, heart rate, the whole works. Just no screen display.

A couple of weeks ago it stopped receiving calendar prompts and texts in the usual fashion - they were showing but no vibration. Not sure if this is related or coincidental.

It's about 15 months old and I have had no trouble with it until now.

[JackStraw628]

I ried the reset process as described in Fitbit's response- - and it worked.. Everything working.

[DavideFitbit]

That's great news @JackStraw628! Thank you for sharing this update. 😃 

[ParishDreamsB]

HI My fitbit is malfunctioning as well. I have weird lines going through it- everything works, vibrations are still there but cant seem to get the screen to look correct. I tried resetting it as your instructions listed and it has not fixed it. 

[DavideFitbit]

@ParishDreamsB thank you for confirming that you already tried the troubleshooting steps mentioned earlier. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. They will let you know how to proceed. 

Have a great day, I'll be around. 

[tiffaneywarman]

Hi! I need some help. My Fitbit Charge 3 all of a sudden has a distorted screen. Was black screen for a couple of days and now I got it to turn on again. I tried your steps above but to no avail. Still a malfunctioned screen. 
where do I submit a case to Fitbit ? It’s less then a year old 😞

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @tiffaneywarman. 

Thank you for sharing that you've been experiencing the same inconvenience with the display of your Charge 3 and that you already tried the suggested troubleshooting steps.  

Since you already tried the solutions mentioned earlier, the best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around if you have further questions.