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Screen Wake doesn't work on Charge 3

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‎06-24-2021 13:14 - last edited on ‎06-25-2021 08:11 by Fitbit Moderator

‎06-24-2021 13:14 - last edited on ‎06-25-2021 08:11 by Fitbit Moderator

Sadly my Charge 3 still won’t come on after hitting screen wake. 

 

 

 

Moderator edit: subject for clarity/label 

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‎06-25-2021 08:15

‎06-25-2021 08:15

Hello @Mare123. Welcome to the community forums! 

 

Thank you for the information. Please make sure that your Charge 3 hasn't gone into Sleep or DND mode. When any of these settings are activated: 

 

  • Notifications don't cause the tracker to vibrate or the screen to turn on.
  • The screen's brightness is set to dim.
  • Turning your wrist won't cause the tracker’s screen to turn on.

To change this, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

 

If that doesn't work, please try to restart your Charge 3 by following the instructions here: How do I restart my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.

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1 REPLY 1

‎06-25-2021 08:15

‎06-25-2021 08:15

Hello @Mare123. Welcome to the community forums! 

 

Thank you for the information. Please make sure that your Charge 3 hasn't gone into Sleep or DND mode. When any of these settings are activated: 

 

  • Notifications don't cause the tracker to vibrate or the screen to turn on.
  • The screen's brightness is set to dim.
  • Turning your wrist won't cause the tracker’s screen to turn on.

To change this, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

 

If that doesn't work, please try to restart your Charge 3 by following the instructions here: How do I restart my Fitbit device?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
Best Answer