Screen black

[DanaST]

I contacted Fitbit on Monday about this at, and got a reply offering me a coupon for a (small) discount on a new one.  I've followed up twice since with no reply whatsoever...I bought my Charge 3 in June of 2019 and like everyone else is saying, since the last update my screen has been steadily fading from the top down, so now I can see maybe the bottom eighth of the screen, very very faintly.  Even if I thought changing some settings might help I literally can't because I can't see the screen to do it.  This is clearly not a problem of my making considering how many other people are reporting it, so offering me a small discount on a new one is not at all helpful, how do we know it won't happen again?  Are we meant to replace these once a year, just outside the warranty period?  This doesn't give me much faith in the product.  Can anything else be done or is that Fitbit's final answer to everyone, buy a new one??

Moderator Edit: Word choice 

[DanaST]

Since I posted this two days ago the only thing that has happened is someone edited it for "word choice"?  Is that the only response I'm going to get?  It looks like the only edit was to take out the email address I contacted?

[Syag]

As of this morning my fitbit 's face doesn't light up. I contacted fitbit and they won't do anything because it isn't under warranty. I could see if I had damaged it. Last night it was working fine. This morning not working. and they will not do anything. This is my second Fitbit. I have been a faithful customer all these years and they will do nothing to help. I will look elsewhere. No more fitbits for me. Shame on them.