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Screen came off

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‎07-12-2020 01:35 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-12-2020 01:35 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

During the night my charge 2 display face has come off the watch, the 2 clips to the one side are broken off, but the display can be placed back on and when the button is held you can feel and hear it vibrate, but there is no display and it wont stay on! 

 

Is there anyway of replacing/fixing this ? 

the watch was bought Nov2017, so no warranty . . . 

 

Moderator Edit: Clarified subject

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‎07-12-2020 20:19

‎07-12-2020 20:19

Hi @Dizzi72, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Because this is a hardware issue, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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