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Screen corrupted then went black??

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‎01-19-2020 23:08 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-19-2020 23:08 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

The screen on my charge went all white & static lines making it impossible to see, device is only 3 months old. I have tried to restart several times while on charge to no avail?? The charge vibrates at the 8 seconds but no response with screen, remains black. Won't sync with phone so unable to change clock face. Please help save my Charge....

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2 REPLIES 2

‎01-20-2020 00:31

‎01-20-2020 00:31

this also happened to me.  it can't be fixed.  contact fitbit and they will send you a new one

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‎01-21-2020 02:39

In response to SunsetRunner

‎01-21-2020 02:39

Oh really was hoping there was a possible way to fix it rather than going
thru the hassle of sending it back for replacement.
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