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Screen cracked

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‎09-20-2019 08:58 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-20-2019 08:58 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

I have had my Charge 2 for 20 months, the screen has a crack across it now.  Is there a replacement screen available as the FitBit itself is still working fine and I wear it every day, and some nights.

 

Moderator edit; Subject for clarity 

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‎09-20-2019 13:10

‎09-20-2019 13:10

Hello @KJCall, welcome to the Community Forums!

 

Thanks for the information that was shared in your post, I'm sorry to know that the screen of your Charge 2 is cracked. Since this is a hardware issue, let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox because they'll be in touch with you in a timely manner. 

 

I'll be around if you need anything else in the meantime. Let me know if you have any additional questions. 

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