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Charge 2 unresponsive

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‎09-18-2019 07:49 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-18-2019 07:49 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My charge 2 froze last night at 911pm  app went crazy and I deleted and reinstalled.  Is anyone else fitbit messed up from this sever going down last night.  They can’t restart my fitbit. Want me to let it die and recharge.   Need help here .

 

 

Moderator edit: updated subject for clarity

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‎09-19-2019 08:42 - last edited on ‎01-31-2025 09:56 by Fitbit Moderator

‎09-19-2019 08:42 - last edited on ‎01-31-2025 09:56 by Fitbit Moderator

@Grocgirl Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not responding and thank you for trying to restart it. I wan't to clarify that a server issue can't affect the Charge 2. Still I noticed that you already have a ticket with the Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-19-2019 14:19

In response to AlvaroFitbit

‎09-19-2019 14:19

Genie sent by iPhone
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