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Screen error since last update

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‎12-27-2019 10:41 - last edited on ‎09-08-2020 11:28 by

‎12-27-2019 10:41 - last edited on ‎09-08-2020 11:28 by

I have updated my Charge 2 two days ago. Since then l have problem with the screen.

Text and icons are misaligned, rotated 90 deg and mirrored.

It is still recording activities, counting steps and syncing with phone.

 

Is this an unique problem or anyone else facing similar issues?

 

Any tips how to roll back to previous firmware?

Ps.U: cannot upload photos or videos to demonstrate.

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4 REPLIES 4

‎12-27-2019 12:13

‎12-27-2019 12:13

You can't "roll back". Try a Restart and do it several times if necessary.

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‎12-27-2019 16:35

In response to SunsetRunner

‎12-27-2019 16:35

I have restarted it several times without any visible results.

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‎12-27-2019 16:39

In response to akos084

‎12-27-2019 16:39

Contact Customer Support.

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‎12-28-2019 02:31

‎12-28-2019 02:31

Mine did the same thing then the screen stopped displaying anything all together. Customer support said warranty had ended since I purchased brand new in July 2018. NOT happy

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