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Screen has gone black-Charge 3

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‎06-05-2020 01:23 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

‎06-05-2020 01:23 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

It started a couple of weeks ago with the white lines across the screen, I've woken up this morning and the screen has gone black. The watch itself is still collecting data but the screen isn't working at all. I think this is my 3rd watch this has happened with now. It's highly annoying. Is there a reason this happens? Anyway I've tried all the different resets and nothing has helped!

 

Moderator edit: updated subject for clarity

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‎06-17-2020 18:48 - last edited on ‎01-28-2025 08:29 by Fitbit Moderator

‎06-17-2020 18:48 - last edited on ‎01-28-2025 08:29 by Fitbit Moderator

Welcome to the Fitbit Community @Leilabethan.

I'm sorry to hear that your Fitbit Charge 3 display is not working. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been recently in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience.

If you have any question, please let us know.

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