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Screen has lines running through it

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‎10-29-2020 04:32 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

‎10-29-2020 04:32 - last edited on ‎11-12-2020 13:09 by Fitbit Moderator

Like many others on here, I can no longer read the screen on my Charge 3.  I've tried all of the suggestions, restart, long start, clock change and nothing has worked.  How can I fix this?  

 

 


Moderator edit: format

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‎10-29-2020 05:29

‎10-29-2020 05:29

I had the same problem back in August and  because it was still in warranty, they replaced it, now it has happened again and I am emailing fitbit.

Try emailing the following email address https://contact.fitbit.com

 

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‎10-29-2020 06:08

In response to annemariefitz

‎10-29-2020 06:08

@annemariefitz Thank you!  I will try that.

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‎10-29-2020 10:50

‎10-29-2020 10:50

Hi, welcome to the Fitbit Community forums @AT66, I'll be glad to help you with this.  

 

Thank you for sharing that you've been having trouble with the display of the Charge 3 that is showing a few lines and that you've tried a few troubleshooting steps. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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