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Screen is blank and not restarting

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‎05-24-2020 03:34 - last edited on ‎09-16-2020 19:47 by

‎05-24-2020 03:34 - last edited on ‎09-16-2020 19:47 by

Hi there, 

My charge 3 screen has been blank for almost a day now. It syncs to the app just fine, and still vibrates when I press the power button but still no screen. I have tried restarting it (plugging it into the charger, hold the button for 15 seconds, even changing the clock face just to see). No options have worked so far. I got the charge 3 a few months ago when my old charge 2 died (after 2.5 years!). I love this watch so any insights on how to fix it would be great.

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‎05-24-2020 05:06

‎05-24-2020 05:06

All my screen shows is a line going across. It will not do anything else. I was able to sync it with my phone but won’t go higher than 23 minutes of exercise. I deleted and reinstalled the app but nothing changed. Help

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