Screen is completely black

[JennyL11]

The screen on my Fitbit has stopped working; either it’s completely black, or it’s glitching and full of static. I’ve tried to reastart it while it’s charging, but it doesn’t let me do that anymore: when I hold the button down, it just vibrates three times, as of I’ve pressed it three times, and nothing happens. All other functions seem normal: it still tracks heart rate and everything. What should I do?

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Fitbit Community forums @JennyL11. 

Thank you for the information you've provided regarding the problem with the screen of your Charge 3 that is not responding and for confirming that you already tried the standard restart procedure. 

Before considering other options, please make sure that you've also followed the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In addition, please try changing the clock face option on your Charge 3, this has been useful for some users as well. 

Please keep me posted on the outcome. 

[Xinyi]

I have the same problem and I tried all 3 methods indicated. 1. changing clock 2.pressing restart 3. Press restart and also remove from charger and put back to charger. Still black screen. And after a week I repeat these steps and still black screen. What else can I do.?

[DavideFitbit]

Hello @Xinyi, thank you for your reply and confirming that you already tried all the suggested troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions.