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Screen is extremely faint

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‎10-01-2019 20:12 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

‎10-01-2019 20:12 - last edited on ‎11-17-2020 10:43 by Fitbit Moderator

Hi , I can hardly see anything on my screen. Suddenly started 2 days back. I tried charging it , also tried restart as suggested on other topics. I still can't see anything - very faint visibility in darkness and can't see anything in light. Please help!!

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10 REPLIES 10

‎10-01-2019 23:12

‎10-01-2019 23:12

Hi @SJ83 I have flagged a moderator to come and help you 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-02-2019 17:14 - edited ‎10-22-2020 16:38

In response to NellyG

‎10-02-2019 17:14 - edited ‎10-22-2020 16:38

@SJ83 Welcome to the Fitbit Community.

 

I'm sorry to hear that your Fitbit Charge 3 screen is hardly to be seen. Thank you for trying to resolve the issue before contacting us.

 

In addition to the regular restart, you can perform a long restart by following the next steps:

 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again. 

 

If this doesn't help, please try to change the clock face and then switch back to the original one. For more information, please visit this article.

 

@NellyG Thanks for your support.

 

If you have any question, please don't hesitate to contact us back at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

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¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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0 Votes

‎10-03-2019 02:24

In response to EdsonFitbit

‎10-03-2019 02:24

HI - thanks for your message - i tried both the recommendations but it didnt work. The screen is getting worse - its almost all blank now. 

Best Answer

‎10-03-2019 17:18

In response to SJ83

‎10-03-2019 17:18

@SJ83 Thanks for your response.

 

I created a case with Customer Support to further evaluate this situation. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

 

Feel free to contact us back at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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0 Votes

‎10-03-2019 18:59

In response to EdsonFitbit

‎10-03-2019 18:59

Thank you - will await their response.

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‎10-17-2020 11:09

In response to EdsonFitbit

‎10-17-2020 11:09

I have tried this instruction, and It did not work for me either.  Please help!

Best Answer
0 Votes

‎10-22-2020 16:41

In response to JB14PC

‎10-22-2020 16:41

Welcome to the Fitbit Community @JB14PC.

 

I regret to hear that you are having difficulties with the screen of your Fitbit Charge 3. Thank you for the time you spent trying to resolve the issue before contacting us.

 

I just sent this information to Customer Support. Please keep an eye on your inbox. They will get in touch with you during the next days. Thank you for your patience while dealing with this situation.

 

Please let us know if you have any question.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎05-05-2021 22:52

In response to EdsonFitbit

‎05-05-2021 22:52

Hi, I have the same problem after trying the fixes.

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0 Votes

‎05-06-2021 04:05

In response to wright77

‎05-06-2021 04:05

Hello, still waiting for a response.  I feel I deserve a unit that works.Sent from my Verizon, Samsung Galaxy smartphone
Best Answer

‎05-06-2021 10:55

In response to JB14PC

‎05-06-2021 10:55

It is ridiculous that we put up with such ridiculously shoddy tech. Mine continues to have to be replaced once a year, I have to plug it in every morning and re-set it so that it syncs. I can't see the dimly lit face. And they start charging us monthly to use the app. I'm looking for a tracker that is NOT Fitbit owned by greedy Google. 

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0 Votes