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Screen is having issues-Charge 3

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‎08-03-2020 00:40 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-03-2020 00:40 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

Hi Having a small issue,  my fit bit was on charge and the next morning the screen went black,  I tried all the restart methods and at 1 point I got the time up on the screen but it had a funny line done the middle of the screen and the numbers where just scrolling behind it,  its not a solid line it was like it had a pattern on tried the restart method this morning and it just vibrates no image or even funny line.  Is my fit bit fixable

 

Moderator edit: updated subject for clarity

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‎08-05-2020 19:37

‎08-05-2020 19:37

Thank you for visiting the Fitbit Community @Cath1171.

 

I'm sorry to hear that you are having difficulties with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

Before going any further, please try changing the clock face of your Charge 3 as explained here.

 

Please let us know if you have any question.

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