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Charge 3 blank screen, vibrating randomly

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‎08-02-2020 16:17 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-02-2020 16:17 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

I've had my Charge 3 for less than a year, and has always been great. I woke up this morning and the screen wouldn't work at all. I've tried charging for a couple hours, and have tried both the 8-second and the 15-second reboot, but the screen remains black. I get about half a dozen rapid vibrations and then it continues to burst vibrations that seem to weaken until they finally stop after about 2 dozen. No green lights on the back, & won't sync with the app to change the clock face. 

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‎08-04-2020 18:08

‎08-04-2020 18:08

Thank you for visiting the Fitbit Community @jimtiner82.

 

I'm sorry to hear that your Fitbit Charge 3 screen is blank. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

 

If you have any question, please let us know.

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