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Screen not working properly nor holding charge

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‎06-20-2019 19:01 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-20-2019 19:01 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi. My screen on my charge 2 keeps going fuzzy the last couple of days and skips through the different screens on its own. It also isn’t staying charged. I used to only have to charge it once every 4 days. I wear it daily. Someone please help. Don’t know if these issues are tied into one thing or if it’s two separate issues. Thanks! 

 

Moderator edit: Subject for clarity 

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‎06-21-2019 15:23

‎06-21-2019 15:23

Hi @Bri1128 thank you for your post and for bringing this to my attention. I'm happy to help you with your Charge 2. Welcome to our Community Forums! Smiley Happy

 

Seems odd that the display of your device is behaving in such way, this is certainly not the way we designed out Charge 2. If you haven't already done so, for the display concern, I recommend you to restart your device. Regarding the battery life, I'd like to share that our Fitbit Charge 2 was designed to last 5 days but the battery life also depends on how frequently you use its features. I’ll recommend charging your Fitbit with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. You can also check this help article for more tips and recommendations.

 

Please let me know how it goes, I'll be here. 

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‎06-21-2019 17:15

In response to RicardoFitbit

‎06-21-2019 17:15

Thank you! I already restarted it and it still keeps doing it. Already contacted customer support and they weren’t very helpful at all. Thank you though.

Sent from my iPhone
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‎06-25-2019 18:40

In response to Bri1128

‎06-25-2019 18:40

You're welcome @Bri1128 thanks for your reply and update, my apologies for the delay in responding.

 

Thank you for taking in consideration the restart process that was previously posted. Just as you stated, our Support team informed me that they already provided you with assistance regarding your Charge 2 concern. That said, if you have any additional questions about the conclusion that was made, I recommend you to contact them back for more information and details. I'm sure that they'll further assist you.

 

Don't hesitate to contact me back if you need anything else, I'll be here. 

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