Step inaccuracies

[Mimi54]

Just been for a walk with the hubby and his Fitbit Versa counted 400 more steps than my Charge 2. Something isn’t right but not sure which is counting wrongly although I always seem to do less than anyone I’m walking with 

[AlvaroFitbit]

@Mimi54 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your step count. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.