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Screen not working properly

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‎06-27-2019 01:34 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-27-2019 01:34 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

My screen, while it does have some small scratches from the past couple years of wearing it, has stopped working properly. It has about half of the screen displayed and the other half is black. I have tried to restart it multiple times and not sure if I have damaged something internally, and if so can it be fixed? 

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‎06-28-2019 13:35

‎06-28-2019 13:35

Hi @HappyKansas welcome to our Community Forums, I'm happy to assist you today with your Charge 2 display concern.

 

Thanks your patience and effort troubleshooting your Fitbit prior posting. Let me share with you that I've created a ticket on your behalf with our Customer Support team to receive further assistance directly with then. That said, please keep an eye to your email inbox, they'll be in touch with you soon.

 

In the meantime they contact you, let me know if you have any additional questions.

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