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Never syncs without uninstall and reinstall

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‎06-26-2019 08:41 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-26-2019 08:41 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Every morning I have uninstall and reinstall the app as I can never get it to sync.  It is getting very irritating and sometimes it still doesn't work.  Any suggestions?

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‎06-27-2019 08:38 - last edited on ‎03-21-2025 11:20 by Fitbit Moderator

‎06-27-2019 08:38 - last edited on ‎03-21-2025 11:20 by Fitbit Moderator

@kzbruce2019 Welcome! It's nice to have you on board!

Let me help you with your Charge 2 not syncing correctly and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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