Screen showing white streaks

[Magda82]

I have fitbit charge 3. From yesterday my screen is blurry.White streaks go from top to bottom.I have a problem with swiping thru the sceeen.I have restarted it .Its still as it was. I purchased fitbit charge 3 last year in November.Never had pronlems with it.Please help

Moderator edit: Clarified subject and Format

[LanuzaFitbit]

Welcome to the Forums @Magda82.

Thanks for trying to restart your Fitbit to get the screen to display correctly and respond.

I will be moving your post to the Charge 3 board as it is better suited for it.

Our support team will be getting in touch with you about this situation. They will send you an mail so please keep an eye on your email's inbox, spam and trash folders. They'll be more than happy to help you figure out what is going on and how to move forward.

Feel free to reach out with any further questions.

[Scsmiths]

I’ve had the same problem and also bought the device in November 2018. What can I do to get rid of the stripes?

[selz_07]

I also have the same problem. 
I have changed clock face. 
I have rebooted.
Still have the white lines. 😞

[Magda82]

I received message from fitbit with step to step how to make it better.It did nit helped.Week after my fitbit start to flicker and died....had to take it to shop and get the new one

Get Outlook for Android

[rhys-s]

I have the same problem, is it a software issue or does the fitbit need to be replaced 😞

[LanuzaFitbit]

Welcome to the Forums @rhys-s, @selz_07 and @Scsmiths. Hello @Magda82.

I apologize for the delay in my response. Thank you all for sharing your experiences and the steps that you have tried.

@rhys-s, @selz_07 and @Scsmiths, I will be reaching out to our support team so that they can help you with your Charge 3's screens. 

@Magda82, Since you have already been in contact with our team, please try reaching out to them once again and they will continue helping you to get the screen to work correctly.

Let me know if you have any further questions.

[gd99999]

Same exact problem for me.  Restarted fitbit, changed clock face, still have white streaks for the last few days since new firmware update.

[Lilolemeakared]

I just started having the same problem. I have tried to reset it and it is still streaking.

[Brianvanb]

A couple weeks ago, I took my charge 3 off the charger and it had the white steaks down the screen which makes it hard to read. It also needs to be charged every 2.5-3 days instead of 7 days. What can I do to fix it or do I have to send it back to Fitbit to be replaced?

[EWCL]

I have the same problem, 2 white streaks on the top distorting the display. Has anyone been able to resolve the issue? Please help

[LanuzaFitbit]

Welcome to the Forums @EWCL and @Brianvanb.

Thanks for sharing all of the situations that you have experienced.

@EWCL I could see that you have been in touch with our support team about this situation. Please continue working with them, I am sure that they will be more than happy to help you figure out what is going on.

@Brianvanb Our support team will be getting in touch with you via email about this. Please do keep an eye on your email's inbox, spam and trash folders for their mail. They will be assisting you to find a solution too.

Let me know if there are any other questions I can  help you with.

[Kellyj71]

The issue with white lines just appeared as well today. Rebooted device and didn’t have any trauma to the device - please connect me with a rep that can help me

[EWCL]

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Try to send them an email through the email us session and let them know.
I've tried every ways of rebooting and didn't work. Worked with the support
team to get a replacement.

[LanuzaFitbit]

Welcome to the Forums @Kellyj71. Hello @EWCL.

Thanks for being around to help @EWCL. @Kellyj71 Thank you for sharing that experience.

@Kellyj71 I was able to see that you did get in touch with our support team like @EWCL recommended and that they have been in touch with you already.

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users. Maybe something in there will pique your interest.

Please feel free to let us know if there are any other questions on the matter. 

[BradOzIndy]

Am I missing something? I don't think that I have seen a known solution here, just a thank you for contibuting and let me know if you have further questions.  Is my Charge 3 with the streaking display able to be fixed?

[LanuzaFitbit]

Welcome to the Forums @BradOzIndy.

Thanks for letting us know that you are experiencing the same situation with your Charge 3.

As you can see through the thread, I have been helping users with this but most of them have gotten in touch with our support team. I have arranged so that they send you an email about this situation to help you. They will be more than happy to help you figure out what is going on with your Fitbit and find a solution.

Feel free to let us know if there are any other questions on the matter.

[SunsetRunner]

I had the same issue this morning after charging my FitBit.  I started an online chat and since the long restart didn't work and I'm within my 1-year warranty a replacement is being sent.  Just received my confirmation email stating it should be received in 5-7 days.  Thank you FitBit.

[Kellyj71]

I was in contact with customer service - they went through a bunch of
troubleshooting and determined that I needed a replacement. I was within my
warranty so I’m now getting a replacement. The big thing is my device would
not do a long boot to update
Hope this helps

[SunsetRunner]

Mine wouldn't complete the long restart either.