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Screen wake

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‎01-17-2020 11:38 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-17-2020 11:38 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

Fit bit screen no longer wakes.  Just black.  But still vibrates and still syncs. Any solutions? 

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‎01-17-2020 13:49

‎01-17-2020 13:49

Hi @Milyenair , welcome to the community!  It sounds like a dead screen to me.  Have you tried restarting the device a few times?

 

If that hasn't worked, I'd contact Customer Support.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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2 REPLIES 2

‎01-17-2020 13:49

‎01-17-2020 13:49

Hi @Milyenair , welcome to the community!  It sounds like a dead screen to me.  Have you tried restarting the device a few times?

 

If that hasn't worked, I'd contact Customer Support.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎01-17-2020 18:08

‎01-17-2020 18:08

Si redémarrage inefficace. De ton portable, essaie de changer l horloge et de la remettre ensuite. Moi ca avait marché.

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