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Send back the device for discount?

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‎03-03-2020 02:47 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-03-2020 02:47 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

I have a Charge 2 that broke on me a few weeks ago and logged it with support.

 

It is out of warranty, so I have been offered discount against a new device, which is fair enough. However, I have been instructed to send the device (without strap or charger) to Fitbit and have been sent a return label to do so.

 

I'm just wondering why this is, if I'm just going to get a discount for a new device. Is it to verify that I am telling the truth?

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‎03-03-2020 06:05

‎03-03-2020 06:05

That’s possible, @LJHeronHBFS . It could also be that their technicians want to check it out to see what went wrong. Anyway, it’s standard procedure. I’ve had to send a couple back over the years. Keeping us all honest, I suppose. 

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‎03-03-2020 06:12

In response to SunsetRunner

‎03-03-2020 06:12

True.

 

It was just a query as I have an ongoing issue with a Charge 3 that they are just sending a warranty replacement for, without a return.

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