Set Up Issues With Charge 4

[Sk424]

I bought a Charge 4 off Amazon lately, and I've been trying to get it set up for weeks now. I followed the directions, and yet I cannot get it set up.

I deleted my old fitbit (Charge 2) from my account before trying to add Charge 4, and I made sure to charge the new fitbit before setup. The Charge 4 shows that it's charged and shows the smiley face every time it goes into the plug. 

Then things go wrong. I have my fitbit app seek the new fitbit, but it never finds it. It always asks if the device is charged and plugged in (which it is) and then starts seeking it all over again. It also recommends holding the side button to reset it, but that button never does anything at all. 

Any help would be appreciated, because I'm nearly at my wit's end here. 

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @Sk424. Welcome to Community Forums.

I understand how you feel about this situation. Thanks for the troubleshooting steps performed. Please give one more try to the following steps:

1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. See this link.
4. Force quit the Fitbit app.
5. Reboot your phone.
6. Restart your Fitbit with the steps from this help article.
7. Open the Fitbit app, tap on your profile picture > Set Up a Device.
8. Choose your Fitbit from the list and follow the onscreen instructions.

For complete troubleshooting instructions, see Why can't I set up my Fitbit device?

Hope this helps.

[Sk424]

Thanks for those steps. I'll give you a rundown of my troubleshoot progress so far: 
1. There is no fitbit device to delete since I did that already, so that's set. 
2. Taken care of -- didn't help anything. 
3. My fitbit app is up to date. 
4. Did it with no change
5. Did it, no effect. 
6. I cannot restart my fitbit according to that help article. Whenever I try to hold the side button when it's plugged in, the button does nothing. I've tried pressing it in different ways, different pressures, etc, and the button has never given me any response. I also made sure to hold it for longer than the minimum time to make sure I gave it ample time to react, but still nothing. 
7 & 8: Following these steps still didn't connect my fitbit.  

Any more tips from this point on? 

[LucioFitbit]

Hi there @Sk424, it's good to have you in the Community. 

I appreciate the breakdown and the steps performed. I'd recommend you contact Support Team for further assistance.

Have a good one.