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Set up

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‎02-07-2020 03:29 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-07-2020 03:29 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

Why can’t I set up my Fitbit 3

 

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3 REPLIES 3

‎02-07-2020 03:33

‎02-07-2020 03:33

It could be down to several things. Try going through Fitbit's troubleshooting guide for setup problems at https://help.fitbit.com/articles/en_US/Help_article/1872/

 

If that doesn't help let us know what problems you are having and we'll try to help.

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‎02-07-2020 16:07

In response to SteveH

‎02-07-2020 16:07

What type of device are you using to setup your tracker? 

At what step does the setup process fail? 

Do you get any error messages? 

The more info you can provide, the better chance we can help. 

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‎02-07-2020 16:42

In response to Rich_Laue

‎02-07-2020 16:42

The device I am using to set up my Fitbit 3 is my iPad Pro.  Software version iOS 13.3.1  The stage on set up is when it is updating.  The line is shown on Fitbit face but just won’t update   I have removed the Fitbit and started again. The same problem. The line is shown on Fitbit face but won’t update and finish set up.

Thank you
Sent from Yahoo Mail for iPad
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