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Charge 3 counting steps while swimming

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‎02-05-2020 00:56 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-05-2020 00:56 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

I wore my Charge 3 in the pool this morning & it recorded my swim as being 5000 steps. This was happening even after I’d manually switched to the swim mode. How can I stop this happening?

 

 

Moderator edit: subject for clarity

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‎02-06-2020 03:04 - last edited on ‎09-11-2025 07:48 by Fitbit Moderator

‎02-06-2020 03:04 - last edited on ‎09-11-2025 07:48 by Fitbit Moderator

Welcome to the Community, @Vittyd.

Thanks for letting us know about the issue you are experiencing with your Charge 3 counting steps while swimming. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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