Smiley face and cannot re-set Charge 3

[CreekK]

None of the re-set directions work; smiley face returns over and over. Any ideas? Thank you.

Moderator edit: format. 

[willjoe]

Press and hold the button on your tracker for 8 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted.

Regards

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @CreekK. I´m sorry to hear Smiley face returns over and over and that you have tried re set directions. 

I noticed that you contacted our team about your Charge 3 display back on August and that you already got a resolution. 

Thank you for your advise @willjoe.

Have a nice day.