So dim even on normal brightness

[Akusanke]

Ever since an update several months ago I can barely see my screen. I have had the charge 3 for just over 18 months and it started having issues several months ago. I read that it was an update issue and alot of people were having success with changing the clock face. I tried that, tried resetting and long resetting several times but have had no improvement. I am at the point where I cannot even see the brightest screen in the dark! All the numbers and letters are looking faded and cannot even read the date anymore. I am truly disappointed with the quality of these fitbit devices. I had problems with my last fitbit and thought a newer one would a step up but have had problems to no solution. What a waste of money. I do not see how there would be any resolution other than getting a new one and I am so frustrated! Watch is basically useless when you cannot see on the brightest setting.

[JohnnyRow]

Have you checked if you are in Sleep Mode?

[Akusanke]

It is not on sleep mode and the brightness is set to ON. If I accidentally press the sleep mode or go to dim I'm lucky to even get the screen back on it is so dark. There is pixeling in the clock face itself and I have tried every clock face to be able to see it during the day to no success.

[MichaelB2020]

Same problem.  Just got off the help chat and after following all their instructions, the screen is still dim.  So what are they going to do about it?  They're sending me the warranty information.  Unfortunately, it is out of the 1yr warranty period.  So, I paid $130 for 2 years of use for a product that ended up being defective.  Talk about planned obsolescence.  Yeah, I think I'm going to take my business elsewhere and make sure to tell all my friends of this crappy product and experience.   Good luck!

[Angela1968]

DId you get anywhere?

[Rupert7771]

Exact same issue.

[Belle7169]

If you’re in UK EEU you have a 2 year warranty,contact Fitbit via live messenger,they should offer a replacement as it’s faulty

[Akusanke]

Same here. I am planning to switch to a Samsung fit watch if nothing is done by the holidays. Talk about no customer support and regurgitating the same "advice" when I have literally tried the same steps 10x over. I'm an ER Nurse, I need a watch and not being able to see in the daytime bc the screen is faulty is ridiculous when the watch costed over $120 and barely lasted over a year. 

[Akusanke]

No resolution or advice other than is it on sleep mode? which I can guarantee it is not in sleep mode or on dim or auto brightness. 

[Akusanke]

I wish, in the USA and only a year here