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Step and distance accuracy issue

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‎04-10-2020 14:16 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-10-2020 14:16 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My Fitbit seems to not be working right. It is not tracking steps correctly nor is it tracking the right km. Can I reset it? Or what can I do to make it correct itself?

 

Moderator edit: Subject for clarity 

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‎04-17-2020 17:37 - last edited on ‎08-08-2025 07:12 by Fitbit Moderator

‎04-17-2020 17:37 - last edited on ‎08-08-2025 07:12 by Fitbit Moderator

Hi @DianeMountney, welcome to the Community Forums! Sorry for the delay in responding. 

Thanks for bringing this to our attention. To better assist you with this, can you please provide more details about the accuracy issue you're experiencing? To restart your device, please try the steps from our help article: How do I restart my Fitbit device? and let me know how it goes.

Keep me posted and let me know if you have any additional questions. 

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