help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Step and distance accuracy issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-10-2020 14:16 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-10-2020 14:16 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My Fitbit seems to not be working right. It is not tracking steps correctly nor is it tracking the right km. Can I reset it? Or what can I do to make it correct itself?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-17-2020 17:37

‎04-17-2020 17:37

Hi @DianeMountney, welcome to the Community Forums! Sorry for the delay in responding. 

 

Thanks for bringing this to our attention. To better assist you with this, can you please provide more details about the accuracy issue you're experiencing? To restart your device, please try the steps from our help article: How do I restart my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes