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Step discrepancy

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‎05-23-2019 04:33 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-23-2019 04:33 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

After getting up today, I checked my fitbit and it only showed 6 steps. I went back and counted my steps and there were actually 28 steps taken. How do I get this set up right?

 

Moderator edit: Subject for clarity 

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‎05-24-2019 14:17

‎05-24-2019 14:17

Hi @debbiepow welcome aboard! Thank you for bringing this to my attention, I'm happy to give you helpful information to resolve your concern.

 

Seems odd that your Charge 2 is counting steps in such way. I'd like to recommend you our help article: How accurate are Fitbit devices? For tips about improving accuracy. Factors such as device placement, dominant or non-dominant hand, and stride length affect the number of steps that are recorded. Also, please restart your device to refresh its performance and then let me know how it goes.

 

I'll be here if you need anything else.

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