Charge 2 scratches

[MissSharon]

Screen scratches very easily and also has a tendency to crack.  Mine barely lasted a year.

[AlvaroFitbit]

@MissSharon Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your damaged Charge 2 screen. For physical damage it is better if you let our Support team know so they can further assist you. I noticed that you already have a ticket with them so please keep working with the team to find a solution.

Let me know how it goes.

[MissSharon]

I have to tell you I am beginning to wonder if all of this is worth it. I have had emails for FOUR days requesting information…I have done pictures, date purchased, when purchased, where purchased, what country the purchase was made in, my name, address, phone # ………

Sent from Windows Mail

[MissSharon]

I have to say Fitbit stepped up to the plate and they are sending a replacement Charge 2. I was offered either a replacement or 50% off any other tracker.  Have to say I was impressed!!! I like the Charge 2 so wanted to stick with that. I am definitely putting a shield on it to protect the screen.  Lesson learned.  Thank you Fitbit for the excellent customer service!

[AlvaroFitbit]

@MissSharon thank you for your reply and sorry for the delay in mine. Happy to hear that support was able to help you and that you are happy with your new Charge 2 device. Hope the protector helps and that you can keep reaching your fitness goals.

I'll be around.