Welcome to the Fitbit Community @Kenziesmom16! While reading your post I was wondering if by any chance you have been manually logging activities? Typically, your steps will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your tracker at that point in time. For example, if I am wearing my tracker and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. To clarify, activities should only be manually logged when you forget to wear your Fitbit.
Also, I'd recommend restarting your Charge 3 by following these steps.
Give this a shot and let me know the outcome!
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