Steps decreased after manually entering exercise

[Emily_Bru]

So I went for a 1 hour walk today and my Charge 2 showed that this exercise added about 6,000 steps to my total count (so I was at 9,000-ish total steps). When I got home, the Fitbit app wouldn’t update my exercise count no matter how many times I refreshed (even though the app showed my updated step count of 9,000 steps. When I manually entered in the walk, my total steps decreased from 9,000 to 3,000. Is there a way to undo this? I was already annoyed that it didn’t recognize my exercise activity but now to lose 6,000 steps is ridiculous!

[JohnnyRow]

When you manually log an exercise session, the parameters you input override any data actually recorded.  If you delete the exercise session, it will revert to the originally recorded data.

[tahansen44]

This happened to me too, with my Charge 3. It also deleted the distance but did capture the heart rate. I tried deleting the activity - the steps were still gone. I also tried re-syncing - still no steps. There should be a warning that creating an activity could cause a loss of metrics.

[tahansen44]

Same issue, but with Charge 3.