help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps is not correct

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2020 12:08 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-19-2020 12:08 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

The steps is not correct report. I just move my hand and number of steps go up . Why?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-20-2020 02:28

‎05-20-2020 02:28

Hi, and welcome to the Community!

 

Your fitbit tracks steps by detecting movement of the wrist and then trying to work out whether that movement was due to a step being taken or just random arm movement. It's not a precise science and sometimes we get some extra steps, other times we might miss a few. Here's what Fitbit have to say about it:

 

Help article: How accurate are Fitbit trackers?

 

There's not really a lot we can do about it but, as it says in that help file, if you feel you are getting too many steps overall then you can set the wrist setting to "dominant" but wear it on your non-dominant wrist. This should reduce the sensitivity and reduce your step count.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎05-20-2020 02:28

‎05-20-2020 02:28

Hi, and welcome to the Community!

 

Your fitbit tracks steps by detecting movement of the wrist and then trying to work out whether that movement was due to a step being taken or just random arm movement. It's not a precise science and sometimes we get some extra steps, other times we might miss a few. Here's what Fitbit have to say about it:

 

Help article: How accurate are Fitbit trackers?

 

There's not really a lot we can do about it but, as it says in that help file, if you feel you are getting too many steps overall then you can set the wrist setting to "dominant" but wear it on your non-dominant wrist. This should reduce the sensitivity and reduce your step count.

Best Answer
0 Votes