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Steps not showing on Fitbit Charge 2

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‎12-07-2019 12:06 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎12-07-2019 12:06 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

my fitbit doesn't now show the number of steps, although when I view my activity on my Ipad or Phone app the steps are shown there. I've tried to do a reset but that did not work . Can anyone help please.

 

 

Moderator edit: updated subject for clarity

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‎12-08-2019 06:00

‎12-08-2019 06:00

@mags4143 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 not showing data and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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