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Steps per hour not syncing

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‎06-09-2020 10:18 - last edited on ‎09-16-2020 11:33 by Fitbit Moderator

‎06-09-2020 10:18 - last edited on ‎09-16-2020 11:33 by Fitbit Moderator

My device (Charge 3) is stating correctly that I have completed all of my steps per hour but this is not showing up on my dashboard, there are hours missing does anyone know how to fix this?

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‎06-19-2020 10:50

‎06-19-2020 10:50

This has been a problem for me, as well, at least for the past week. Since Monday, I’ve had 250 steps per hour for 14 hours each day - as verified on my Charge 3 daily - but on the Fitbit app, it’s not recognizing all of the hours. The app has not even been picking up half of the hours most days and yesterday, I received credit for only 1 hour. Definitely a first world problem but frustrating!

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