Steps with no activity

[kt8130]

Hello - I woke up this morning and my FitBit Charge 2 said i had 26000+ steps. I did not wear my fitbit to sleep and had it charging on the nightstand. I've tried to:

- Restart the fitbit itself several times

- Sync the device several times

- Force close the app on my phone several times

If I look at my dashboard, there are are no steps or activities recording during the sleeping hours, so I can't log a "Driving" activity, as suggested in other posts.

How do I resolve this?

Kaushal

[SilviaFitbit]

Welcome to the Community @kt8130. Thanks for the details mentioned and the troubleshooting that you've tried.

I appreciate that you've searched on the forums and you tried to delete those steps by logging driving.However, you couldn't delete them because they aren't showing in your account. 

Since, those steps aren't showing in your account, at the moment there's no way to delete them. I would like you to try charging your Charge 2 in a different surface, where there are no nearby fans. 

Let me know the outcome. 

[kt8130]

Hello - there were no fans. I have been charging the Fitbit the same way
for the past several months with no issue. The following night I charged
the device the same way and it reset properly at midnight. However, I would
like to still remove those phantom steps.

[SilviaFitbit]

Thanks for getting back @kt8130. I appreciate that you've let me know that there were no fans nearby. 

We have reports of this issue happening specifically of trackers not resetting at midnight and for these cases steps can't be negated. However, if this happens again please let me know and I'll share your case with our Support team. 

Your understanding and patience is appreciated.