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Support not responding

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‎09-10-2021 08:14 - last edited on ‎09-14-2021 14:26 by Fitbit Moderator

‎09-10-2021 08:14 - last edited on ‎09-14-2021 14:26 by Fitbit Moderator

has anyone else had any issue with support not responding to my email? I received an email over two weeks ago from support stating that my Fitbit had an issue, so I replied to their email over two weeks ago and have followed up again and no one is replying. 
ive spoken to the staff on chat however they can’t help me and say I need to speak with support. 

 

 

Moderator Edit: Formatting

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‎09-10-2021 09:32

‎09-10-2021 09:32

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎09-14-2021 02:40

In response to Odyssey13

‎09-14-2021 02:40

I have spoken with customer support on the phone and chat and they keep telling me I have to reply to the email… which I have done and sent many follow up emails, but still no reply.  Very dissatisfied 

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