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‎06-04-2019 03:31 - last edited on ‎11-17-2020 10:58 by Fitbit Moderator

‎06-04-2019 03:31 - last edited on ‎11-17-2020 10:58 by Fitbit Moderator

Hello, I’ve contacted support team several hours ago about my account being hacked and had no response. Please update me on MY email 

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6 REPLIES 6

‎06-04-2019 05:54

‎06-04-2019 05:54

Nice to see that you're digging into the Forums @Kattz118. Thanks for sharing this information! I've sent you a Private Message, please check your PM inbox. We really appreciate your feedback.

 

Let me know if you have questions about it.

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‎06-04-2019 06:36

In response to YojanaFitbit

‎06-04-2019 06:36

Unfortunately I’m unable to access my account any longer and for that I can’t read your reply. Please email me on my original email. 

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‎06-05-2019 10:40

In response to Kattz1188

‎06-05-2019 10:40

Hi @Kattz1188 thanks for updating the thread with your new information. I've checked with our support team and they will be evaluating your case, I really appreciate your patience while we're working on this. 

 

Let me know if you have more questions. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎06-05-2019 12:47

In response to YojanaFitbit

‎06-05-2019 12:47

Thank you for your help. At the moment I have no access to my original account at all... lost all the data 

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‎06-10-2019 12:26

In response to Kattz1188

‎06-10-2019 12:26

Hi @Kattz1188 thanks for getting back. Our team will be getting back to you to the email you're using in this profile, they will be checking with you some details about this process.

 

Thank you for your patience. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎04-25-2020 12:01

‎04-25-2020 12:01

Myscreen has went dark I've tried everything it tells me to do it will not lighten up All I can see is the time and it doesn't want to do anything else

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